SUPPORT & TRAINING

TNI Premium Support Service for our Product Offerings: 

    · Name of Dedicated Support Representative (DSR)

    · Customer Care Meetings (Bi-Weekly Meeting to address any concerns or answer any questions, etc.)

    · User Training Support 

    · Configuration Services (Small Configuration Changes, Example: Creating Custom Fields Etc.)

    · Adding User License

PRODUCT TRAINING SUPPORT

Post-implementation Training– Our training support team will train end-users on how to maintain and make configuration changes in your system. 

End User Training– Our training support team will train end users on your organization’s day to day activities as well as more technical System Administrator activities.

Ongoing Training – As your organization business needs processes and system capabilities evolve, our training support team can train your end users on all functionality and technical system administrative training. 

Online Resources – Our technology partner offers online training webinars on various monthly spotlight features of our product solutions. And also monthly “Ask the Expert”Q&A sessions. 

Classroom Training– Our training support team offers a more personalized training course. These courses speak specific to your organization’s software instance. Our training course covers day to day activities as well as more technical System Administrator activities.